Complaints
We want to put things right quickly. Here's how to raise a complaint and what happens next.
1. How to complain
Email jaydensammut155@gmail.com with "Complaint" in the subject line. Include your name, enrolment reference, and what went wrong.
2. What happens next
We acknowledge your complaint within 3 working days and aim to give a full response within 14 working days. If we need longer, we'll tell you why and when to expect a reply.
3. If you're still not happy
If we can't resolve it between us, you may refer the matter to an alternative dispute resolution (ADR) scheme: [If we can't resolve your complaint, you may bring a claim in the courts of England & Wales. We are not currently registered with an alternative dispute resolution (ADR) scheme.]. You can also bring a claim in the courts of England & Wales. Nothing here affects your statutory rights.