Terms & Conditions

These Terms govern the supply of MedAdmit preparation services to students enrolled on any of our plans, and the MedAdmit Score Guarantee where your plan includes one.

The Score Guarantee is exclusive to the two application-only programmes: the 4-week MAX guarantee programme and the 6-week MAX guarantee programme. It is NOT included with a self-serve Silver, Gold or MAX purchase, nor with the Score Booster, the Final Week Sprint or Tools & Resources. Sections 16 to 19 set it out in full.

By enrolling you confirm you have read, understood and agree to these Terms.

"Working days" means Monday to Friday, excluding public holidays in England and Wales.

"Programme year" means the UCAT sitting cycle (24 June to 23 June) in which you enrol.

"Guaranteed Score" means your UCAT total cognitive score, the sum of the scaled section scores, as shown on your UCAT Consortium result for your Programme year.

"Session" means a single scheduled live seminar as listed in your timetable.

"Assigned Mock" means a complete, timed UCAT mock covering all sections, assigned to you by your tutor on Medify or MedEntry.

"Made available" means the moment content is released to your account and you are notified by email.

"Programme chat" means the messaging channel in your MedAdmit members area, which is where support is provided under section 6.

We provide online UCAT preparation: written guides, video lessons, revision tools, live group seminars, and, where your plan includes them, a personalised revision plan and one-to-one support. Sections 6 to 8 set out what each of those actually commits us to.

What your plan includes is what the page you bought it from described at the time you bought it. That description, the price you paid and these Terms together are your contract with us. Where a marketing page describes something more loosely than sections 6 to 8 do, those sections are what we are bound by.

We improve the materials during a programme year, and we may add to, update or replace a guide, video or tool while you have access. We will not remove a component your plan was sold as including without offering you a comparable replacement or a proportionate refund for the part you lose.

Seminars and support are delivered by MedAdmit tutors. We do not promise any particular tutor, and we may change who teaches a session or answers your messages. Where your plan was sold on the basis of contact with a named person, we will tell you if that changes and you may cancel under section 15 if the change matters to you.

We do not promise any particular UCAT score, university offer or outcome, except where you are on a guarantee programme, in which case sections 16 to 19 say exactly what is promised and on what conditions.

Our services are for students preparing for the UCAT. Most people who buy them are applying to university in the current cycle, but nothing stops you enrolling earlier.

If you are under 18, a parent or guardian must read and agree to these Terms and make the purchase, and we treat them as the person contracting with us. This matters for a practical reason as much as a legal one: they are who we will deal with over payment, cancellation and refunds. If you are under 18 and have paid yourself, tell us and we will either get your parent or guardian's agreement or refund you in full.

An enrolment is personal to one student. Section 11 sets out what that means for your account and our materials.

The information you give us at enrolment, and the onboarding information under section 9, needs to be accurate. We build your plan from it, and a plan built around a test date or a score that is not real is of no use to you.

We may decline an enrolment, or end one and refund it in full, where we cannot deliver what was bought: for example where a plan could not run before your test date, or where a place is not available. Where we do that, you get the whole fee back, and this section is not a route to ending a programme that is simply going badly.

Every version of these Terms carries a version number, shown at the top of this page. When you buy, we record the version you were shown, the time you agreed to it and what you agreed, and we email you a copy of that document. That copy is your contract.

Changing these Terms does not change a contract already made. If we publish a new version after you enrol, your programme continues under the version you agreed to, and you do not have to accept a new one to keep what you bought.

We may change these Terms for future purchases at any time, and we do it whenever a term stops describing what actually happens. A version that no longer matches the service is worse than an out-of-date one, because it is the document an argument would be decided on.

Where we need to change a term that applies to a programme you are already on, we will tell you in the programme chat and by email, explain why, and give you 14 days to object. If you object and we cannot agree, you may cancel and we will refund you proportionately for the part of your programme not yet delivered, calculated as section 14 sets out.

If you want the version you agreed to and no longer have the email, ask us at hello@medadmit.co.uk and we will send it again.

Support runs through the programme chat in your members area. That is the channel we answer on, so that everything about your preparation is in one place and nothing is lost across apps.

Where your plan includes messaging, we reply to your messages within 24 hours on working days. Working days are Monday to Friday, excluding public holidays in England and Wales. A message sent on a Friday evening is answered by the end of Monday.

Check-ins are driven by what you send us. They are not a scheduled broadcast: they are our response to your mock scores, your error log, your questions and the work you submit. The more specific what you send is, the more useful what comes back will be.

If we have not heard from you for 2 working days, a tutor will send you a prompt. We will do that as often as it takes, and you can always restart simply by sending us something.

Not sending us work, or not replying, is not a failure of the service on our part. We cannot review a mock you have not submitted or correct an approach you have not shown us. If something is stopping you engaging, tell us and we will work around it, but the obligations in section 10 are what the programme depends on.

Nothing in this section is a promise of availability outside working hours, or of an immediate reply. Where a page on our website describes support more loosely than this section does, this section is what we are bound by.

Where your plan includes a personalised revision plan, plans are issued in stages rather than as a single document at the start. Each one covers roughly a week and is built around where you actually are at that point.

We deliver your first plan within 1 working day of receiving your onboarding information, which is your current scores, your test date and your target. The clock starts when that information reaches us, not when you pay, because a plan cannot be built around information we do not have.

Each later plan is issued when we receive the report card and mock review for the one before it. That is the trigger, and it is the only trigger: a plan is a response to how the previous week went, so we do not issue one without knowing.

Where a report card or mock review is not submitted, the next plan is not issued. This is not a penalty. It is that the plan would be guesswork, and guesswork is not what you paid for.

Live seminars run on Monday, Wednesday and Friday at 17:00 UK time throughout your programme.

Seminars are recorded and made available in your members area. If you cannot attend one, the recording is how you catch up.

A seminar you miss is not a service failure and does not entitle you to a refund or a replacement session. The session ran and your place in it was held. This is also how a missed seminar is treated if you cancel: section 14 charges for seminars held during your programme, attended or not.

We may occasionally move or combine a session, for example around a public holiday. Where we do, we will tell you in the programme chat in advance and the total number of seminars across your programme will not fall.

To build anything around you we need your onboarding information: your current mock scores, your test date and your target score. Send it in the programme chat as soon as you have your members area, and tell us if any of it changes.

Your first revision plan is due within 1 working day of that information reaching us, as set out in section 7. Until it reaches us there is nothing to build a plan from, so the sooner it arrives the more of your programme it can shape.

Keep your account details accurate, particularly your email address, because that is where your password link, your plans and your confirmation go.

The programme is built around what you send us, so these are what it depends on. They are not conditions of sale, and failing one does not end your access. They are what makes the service work, and section 17 makes some of them conditions of the Score Guarantee where you are on a guarantee programme.

Submit your mock reviews, error log entries and weekly report cards when they are asked for. Each one is the trigger for the next stage of your plan under section 7.

Use the programme chat as the channel for support, and respond to your tutor within a reasonable time. Where support is provided elsewhere as a one-off convenience, section 6 still governs what we are bound to.

Tell us early if something is not working, whether that is the plan, the schedule or your circumstances. We would much rather adjust than discover at the end that it did not fit.

Nothing in this section requires you to keep up when life makes that impossible. It asks you to tell us, so we can change what we are doing.

Your access to the guides, videos, tools and recordings is a personal, non-transferable licence for your own study for the duration of your programme, and for the tools for as long as we make them available to you.

You may download and print materials for your own use. You may not share, resell, publish, upload or otherwise distribute them, including to other students, and you may not share your account or your login.

Seminar recordings include other students. Recording, screenshotting or sharing any part of a live session or its recording is not permitted, for their privacy as much as for our materials.

We may suspend or end access, without refund beyond your statutory rights, where materials are shared or an account is used by someone other than the student it belongs to. We will tell you what we believe has happened and give you a chance to respond before we do.

We keep the intellectual property in everything we produce. Nothing in these Terms transfers it to you.

All programmes are paid in full at the point of purchase by card, through Stripe. We do not store your card details.

You choose your start date at checkout. The seminar programmes and the 2-Week Score Booster can begin the moment your payment completes, or on a Monday cohort you pick, and your programme is dated from whichever you choose. The Final Week Sprint and the Tools & Resources subscription always begin the moment your payment completes.

Where your plan includes a personalised revision plan, starting today means your access, your messaging and the live seminars begin immediately and the plan follows shortly after. Section 7 sets out when each plan is issued.

Your guides, videos and tools open as soon as your payment clears. Live seminars run Monday, Wednesday and Friday at 17:00 throughout your programme, and you join the next session after you buy rather than waiting for a group to be formed around you.

Before paying you are asked to confirm two things: that you have read and agree to these Terms, and that you want your programme to begin straight away. We record both, together with the version of these Terms you were shown and the time you confirmed, and we send you a copy by email.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends 14 days from the day you enrol, which is the day your payment completes.

To exercise the right to cancel, you must tell us clearly that you have decided to cancel. Email hello@medadmit.co.uk. You may use the model cancellation form in Appendix A, but you do not have to. To meet the deadline it is enough that you send your cancellation before the cancellation period has expired.

Because you asked us to begin supplying the programme during the cancellation period, you may be charged a proportionate amount for what has been supplied up to the moment you cancel. Section 14 sets out exactly how that is worked out.

You lose the right to cancel once the programme has been fully performed, that is, once your programme period has ended.

This right is in addition to anything else in these Terms and nothing here affects your statutory rights.

If you cancel within the cancellation period and your programme has already begun, we deduct an amount reflecting what has actually been supplied to you by the time you cancel, and refund the rest. The deduction is worked out as a proportion of what you paid, not as a set of fixed fees, so it scales with the price of your plan.

Your fee is treated as covering four things: the guides, videos and tools; your personalised revision plan; the live seminars; and daily one-to-one messaging. On a programme that includes all four they are weighted 12%, 22%, 44% and 22% of your fee. Where your plan does not include one of them, that share is spread across the others, so the whole of your fee is always accounted for and you are never charged for something your plan never offered.

The guides, videos and tools are digital content and are released to you in full the moment your payment clears. At checkout you asked for them to be released straight away and confirmed that you understood you would lose the right to cancel them once released, so that share of your fee is not refundable and is charged in full from the start of your programme. Everything else below is charged only to the extent it has actually been supplied to you.

Your personalised revision plans are issued weekly, one at a time, so they are charged in stages too. We charge for the plans actually delivered to you before you cancel, as a proportion of the number your programme would issue in total. A plan we have not built is never charged for.

Live seminars are charged for those held between your start date and the date you cancel, as a proportion of the seminars your programme schedules in total, whether or not you attended them. A seminar that ran and that you were entitled to join has been supplied to you.

Daily one-to-one messaging, on the plans that include it, is charged for the days between your start date and the date you cancel, as a proportion of your programme's length. It is charged on the days the service was available to you rather than on the number of messages you sent, because availability is what was supplied.

There is no further charge on top of these four. In particular we do not additionally charge a share of the remaining fee for days elapsed, because the seminars and messaging already charged for fall within those days, and charging both would be charging twice for the same thing.

The total deduction will never be more than what you paid, and a cancellation can never leave you owing us money. It reaches the full amount only where your programme has been fully performed, at which point the right to cancel has ended in any case.

Worked example. A student buys the 6-week MAX programme at £595.00 and cancels on day 9 of 42. By then they have had 2 of the 6 weekly revision plans, 4 of the programme's 18 seminars have been held, and daily one-to-one messaging has been available to them for 9 days. The deduction is: Guides, videos and tools, released in full at payment: £71.40; Personalised revision plans delivered (2 of 6): £43.63; Live seminars held (4 of 18), attended or not: £58.18; Daily 1:1 messaging available (9 of 42 days): £28.05. Total deducted £201.26, so the refund is £393.74.

We will refund you to the original payment method within 5 working days of agreeing the amount. You will not incur any fees as a result of the refund.

Once the 14-day cancellation period has ended, or once your programme has been fully performed, no refund is due other than where the law requires one or where these Terms provide one, such as the Score Guarantee.

Deciding not to sit the UCAT, deferring your application, changing your course or changing your career plans is not a failure of the service on our part and does not create a right to a refund beyond your statutory rights. We understand these decisions are significant, and we would rather you told us early: where we can, we will pause your remaining time and restart it later instead, but that is a discretionary goodwill step and not an entitlement.

Not using the service is not the same as the service not being supplied. Seminars that ran, plans that were delivered and messaging that was available to you have been supplied whether or not you took them up. Your obligations in section 10 explain what we need from you for the programme to work.

If you enrol on a guarantee programme, meet every condition in section 17, and do not achieve the Guaranteed Score for your programme, we refund the full fee you paid. The thresholds are 1900 on the 4-week programme (£645) and 2000 on the 6-week programme (£795).

The Guarantee applies only to those two programmes, which are available by application rather than by purchase. No other plan carries a Guarantee, and no amount of engagement with another plan creates one.

The refund is the full fee, not a proportion of it, and no deduction under section 14 applies to a Guarantee refund. Once we have confirmed a valid claim there is nothing further for you to do or to prove.

The Guarantee is assessed against your Guaranteed Score as defined in section 2, for the Programme year in which you enrolled. A score from a different sitting year cannot be used.

The Guarantee depends on you doing the programme. All four of the following must be met, and they are the same four published on our website.

Attend all live seminars, which run Monday, Wednesday and Friday at 17:00. Attending the recording of a session you missed does not count as attendance for this purpose, though we would always rather you watched it than not.

Complete every Assigned Mock, in full and under timed conditions, and submit the mock review for each one.

Miss no more than 2 revision days across your programme. A revision day is missed if you log no revision at all for that day in your members area.

Engage with your check-ins, as defined in section 6. In practice this means responding to your tutor within a reasonable time and submitting the work, scores and report cards asked of you.

We will tell you in the programme chat if we believe a condition has been missed, at the time we notice it rather than at the point you claim. If you think we are wrong, say so then and we will look again.

Email hello@medadmit.co.uk within 30 days of your UCAT result being released, with your UCAT Consortium result for the Programme year in which you enrolled.

We will acknowledge your claim within 2 working days and give you a decision within 10 working days. Where we accept the claim, we refund to your original payment method within 5 working days of that decision.

We may ask for your Medify or MedEntry account history to confirm the Assigned Mocks were completed. We will not ask you for anything we can already see in your members area.

If we do not respond within the periods above, the claim is treated as accepted.

The Guarantee does not apply where you did not sit the UCAT in the Programme year you enrolled for, where you sat it before your programme finished, or where you cancelled your programme under section 13.

It does not apply where a condition in section 17 was not met. It is not a partial guarantee: three of the four conditions does not produce a partial refund.

It does not apply to any plan other than the two named in section 16, and it does not transfer between students or between Programme years.

Nothing in this section affects your statutory rights, including your right to cancel under section 13 or your rights if the service we supplied was not as described or not carried out with reasonable care and skill.

If something has gone wrong, tell us. Put it in writing to hello@medadmit.co.uk within 14 days of the issue arising, so that we can look at it while the facts are still fresh and while there is still programme left to put it right in.

We will acknowledge your complaint within 2 working days and give you a full response within 10 working days. If we need longer, we will tell you why and when to expect an answer.

Raising a complaint late does not extinguish your statutory rights, and we will still look at anything you raise after 14 days. The time limit is about being able to fix things, not about closing the door.

Where we agree a refund or any other remedy in settlement of a complaint, that is in full and final settlement of all claims relating to your programme. We will set out in writing what we are paying and what it settles before you accept it.

Nothing in this section requires you to complain to us before exercising a right you have by law.

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may bring proceedings in your own courts.

MedAdmit is a trading name of Jayden Sammut, a sole trader. Trading address: 128 Tiverton Road, Birmingham B29 6BT.

Contact us at hello@medadmit.co.uk or on +44 7399 801257. For anything about these Terms, cancellation or a complaint, use the email address: it gives us a written record, which protects you as much as us.

You do not have to use this form. Any clear statement that you are cancelling, sent to the address in section 13, is enough.

Model Cancellation Form (Complete and return this form only if you wish to withdraw from the contract.) To: MedAdmit, hello@medadmit.co.uk I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale for the supply of the following service: Programme: ______________________________________ Ordered on: _____________________________________ Name of consumer(s): ____________________________ Address of consumer(s): _________________________ Signature of consumer(s) (only if this form is notified on paper): _________________________________________________ Date: ___________________________________________ [*] Delete as appropriate.