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MMI question: Prioritisation, organisation and decision making

Urgent calls on a Monday morning

You are helping on reception at a dental practice at 8.30 on a Monday. There is one urgent appointment left this morning. Four people ring. A man has a swelling under his jaw that is spreading down his neck, and he's finding it hard to swallow. A woman has chipped a front tooth and is getting married on Saturday. A mum says her 8 year old was kept awake all night by toothache, with no swelling. A regular patient says his crown fell off at breakfast and it doesn't hurt. Who gets what, and why?
Category
Prioritisation, organisation and decision making
Stations that ask you to do
Suits
Dentistry
Topic
Urgent calls on a Monday morning

What this kind of station tests

Five things and time for three. The mark is for the ordering rule and for saying what happens to the things that were dropped.

Written by MedAdmit. No UK medical or dental school publishes the questions it asks at interview, so this is not presented as one a school asks. The model answers, and the follow-up questions an interviewer asks, are part of the interview programme.

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